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1.
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Responsive government : service quality initiatives
by Symposium on Service Quality Iniatives Paris 07-08 nov. 1994 | . Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD/PUMA, 1996Title translated: L'Administration a L'Écoute du Public; initiatives relatives à la qualité du service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19S98912r] (1).
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2.
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Quand l'etat s'engage : la demarche contractuelle
by Trosa, Sylvie. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Editions d'Organisation, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19T857q] (1).
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3.
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User charging for government services : best practice guidelines and case studies
by Blondal, Jon | Feuillet-Allard, Jocelyne | Zinnemann, Judy. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1998Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 363 B654u] (1).
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4.
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Contracting out government services : best practice guidelines and case studies
by Blondal, Jon | Shand, David | Feuillet-Allard, Jocelyne | Zinnemann, Judy. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B654c] (1).
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5.
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Pay reform in the public service : initial impact on pay dispersion in Australia, Sweden and the United Kingdom
by ELLIOTT, Robert F. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1996Title translated: Réforme des rémunérations dans le secteur public; impact initial sur la dispersion des rémunétations en Australie, au royaume-Uni et en Suède .Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11E463p] (2).
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6.
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Financing public expenditures through user charges Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1F4918f] (1).
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7.
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Les services internes de conseil au gouvernement Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11S4916s] (1).
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8.
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In search of results : performance management practices
by Helgason, Sigurdur | Shand, David | Leconte, Hélène | Jacqmin, Claude | Bouckaert, Geert. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 H4749s] (2). On order (1).
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9.
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Public service reform
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Canberra : International Association of Schools and Institutes of Administration, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11P9761ps] (1).
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10.
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Transparência e responsabilização no setor público : fazendo acontecer
by | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : MP / SEGES, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15T7726t] (4).
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11.
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New public management : the transformation of ideas and practice
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Aldershot : Ashgate, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11N53211n] (2).
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12.
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Ageing and the public service : human resource challenges Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19A2655a] (1).
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